1. Where are you based?
We are based in EU. We are always sourcing for the best products to bring to our customers. The products you see on our store are best sellers, products that are well liked by tens of thousands of customers.
2. How does shipping work?
Maskoi.com is partnered directly with factories throughout China, the same country and the same cities that make leggings for big brands. This allows us to provide you with the absolute best value.
Because the majority of our customers want the best value, your order will be shipped directly from the factory via partnership with Singapore Post, China Post & Hongkong Post. Your order will arrive in 2 weeks on average. Please do not panic if your order does not show up immediately because we value our customers and will do what is right.
We offer an awesome DELIVERY GUARANTEE. If you do not receive your order within 20 business days of your order date, you will be refunded 25% back to your original payment method. If not delivered within 40 business days, you will be refunded 50%. AND you can keep the order when it arrives.
3. How do I track my order?
The postal system automatically assigns your order a tracking number once payment is processed. However, tracking may not be available until the factory picks, pack, and ships your order. This may take a few days before you can start tracking your order. If you still cannot track your order after 3 business days, please follow the instructions below.
4. Where are the rest of my items?
We strive to provide our customers with excellent value so we are partnered with multiple factories instead of a single mega factory that may not be specialized in the products we sell. Since we ship from factory, your order may be fulfilled by several factories, which means your items will arrive at different times.
6. I still have questions
If you have a question about your order, please forward your order confirmation to
We respond to inquiries within 2 business day. Please be patient as we ship over 100 pairs a day. If you do not receive a response from us, please check your spam box.